Grievance redressal
Every complaint goes to our Grievance Redressal Officer. We acknowledge it within 2 working days and respond within 15 days. For a loan, you can also take it to the lender, and then to the RBI.
How to raise a complaint
What you send us is used only to look into your complaint.
You
Email [email protected] with the details listed under “What to include”. Put “Complaint” and your name in the subject line.
Within 2 working days
We confirm in writing that your complaint has reached the Grievance Redressal Officer.
Within 15 days
We reply in writing with what we found and what happens next. Not satisfied? Use the escalation ladder below.
Never send your OTP, UPI PIN, card CVV or passwords. We will never ask for them.
Escalation ladder
Start with us, or go to the lender directly at any time. If the lender does not resolve your complaint within 30 days, you can complain to the RBI under its Integrated Ombudsman Scheme.
Level one · SP & SP
We acknowledge within 2 working days and respond within 15 days, for every service we offer.
Level two · The lender
For a loan, the lender remains responsible for resolving complaints. Its grievance officer’s details are on its website and in its loan documents.
Level three · RBI
If the lender rejects your complaint, you are not satisfied with its reply, or it doesn’t reply within 30 days, complain online under the RBI’s Integrated Ombudsman Scheme.
For IT work, staffing or events, our Grievance Redressal Officer handles your complaint from start to finish. You remain free to use any other remedy available to you under the law.
Not a complaint?
Every address below ends in @spandsp.com. We never write to you from any other domain.
Loans, IT, funding, staffing or events.
Withdraw consent, or ask us to delete your details.
CVs and job questions. We never charge job seekers any fee.
Someone asked for money in our name? Read this first.
We acknowledge within 2 working days and respond within 15 days.
